Customer Care Coordinator
Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
Job description
We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care Team in our Yorkshire East region, based from the office in Doncaster.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to);
• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database
Skills, Experience and Qualifications
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for us?
- Competitive rates of pay
- Smart Holidays
- Company Pension Scheme
- Cycle to Work Scheme
- 5% discount on a Keepmoat home
- Exclusive offers and discounts
- Life Assurance and Health Assessments
- Employee Assistance Programme
- Volunteering Day and Payroll Giving
- Development opportunities to progress your career
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.
We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]
Reference:
KMH/YE/2415
Hours:
37.5 hours per week, Monday-Friday
Location:
Doncaster, DN4 5PL
Employer:
Yorkshire East
Job type:
Full Time, Permanent
Closing date:
09/08/2026
