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It's great to hear you've had a positive experience with Keepmoat Homes and will make sure we pass on your kind words to the regional office. 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We are thrilled to hear you have had a positive experience with Keepmoat Homes and our staff, we will make sure we pass on your kind words to the regional office.\n\nPlease do let us know if there is anything else we can do for you!\n\nThank you, \n\nKeepmoat Homes Online Customer Care Team ","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-15T13:43:28Z","updatedAt":null},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/618b96da75069a4da49eb5c3","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/618b96da75069a4da49eb5c3/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"618b96da75069a4da49eb5c3","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/618b96c9170dcb0012883915","method":"GET","rel":"consumers"}],"id":"618b96c9170dcb0012883915","displayName":"Sarah","displayLocation":null,"numberOfReviews":1},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Foxlow Fields","text":"I've recently moved to the Foxlow Fields development and couldn't be happier with our new home. The help and support we have received from the site managers has been amazing; they go above and beyond to make sure you're looked after. A big thank you to Dale for always being available to contact and for helping us with any queries, however big or small.","language":"en","createdAt":"2021-11-10T09:54:34Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Sarah, thank you for taking the time to leave your review. \nWe're so thrilled to hear that you felt supported during your experience with Keepmoat Homes. 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It’s a fantastic place to live and the house build and quality is exceptional. A big thank you to Dale, Gary and Gaynor for everything they have done they have gone above a beyond to make me feel welcome.","language":"en","createdAt":"2021-11-10T00:48:36Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Peter,\nThank you for your kind words and the amazing review. We'll make sure to pass on the feedback to the team, they'll be thrilled to hear about your experience with Keepmoat Homes. All the best in your new home! \nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-10T09:28:51Z","updatedAt":"2021-11-11T12:31:04Z"},"isVerified":false,"source":"Organic","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":null,"businessUnitHistory":[],"reviewVerificationLevel":"not-verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/618a9c82234f1b1fe5730511","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/618a9c82234f1b1fe5730511/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"618a9c82234f1b1fe5730511","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/6125a60ae954350012ff9ac8","method":"GET","rel":"consumers"}],"id":"6125a60ae954350012ff9ac8","displayName":"Edwina Carvalho","displayLocation":null,"numberOfReviews":2},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Thanks to the keepmoat team!!","text":"We have moved in to our new keepmoat home at The Parade. Thank you keepmoat for the lovely home. Special thanks to Jane Kent, sales executive at keepmoat for being so kind and helpful throughout the buying process and even after. Would highly recommend keepmoat Homes, great service, brilliant job, lovely homes!!!\n\nJude and Edwina Carvalho.","language":"en","createdAt":"2021-11-09T16:06:26Z","experiencedAt":null,"updatedAt":"2021-11-09T16:09:31Z","companyReply":{"text":"Hi Edwina and Jude,\nThank you for your kind words. We'll be sure to pass on your review to the regional team who will be thrilled to hear you've had a positive homebuying experience with us. \nAll the best, \nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-09T16:24:25Z","updatedAt":"2021-11-10T09:28:14Z"},"isVerified":false,"source":"Organic","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":null,"businessUnitHistory":[],"reviewVerificationLevel":"not-verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/6189704c75069a4da49d1a77","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/6189704c75069a4da49d1a77/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"6189704c75069a4da49d1a77","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/5f68e761cc2de34fc6fc4b40","method":"GET","rel":"consumers"}],"id":"5f68e761cc2de34fc6fc4b40","displayName":"Mrs Beverley Lax","displayLocation":null,"numberOfReviews":2},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Easy transition from looking at houses…","text":"Easy transition from looking at houses to buying and moving in. Got emails and phone calls stating were the house was in building stages and staff and builders helpful throughout would highly recommend anyone buying a home","language":"en","createdAt":"2021-11-08T18:45:32Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Beverley, \nThank you for taking the time to leave your review. Your feedback matters to us and we appreciate the kind words. \nIt's great to hear your homebuying process was a positive experience and we hope you are settled into your new home! \nMany Thanks,\nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-09T09:59:49Z","updatedAt":"2021-11-09T15:20:51Z"},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61891b2975069a4da49ca413","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61891b2975069a4da49ca413/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61891b2975069a4da49ca413","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/5d85ef7a6816102953b614cd","method":"GET","rel":"consumers"},{"href":"https://user-images.trustpilot.com/5d85ef7a6816102953b614cd/73x73.png","method":"GET","rel":"profile-image"}],"id":"5d85ef7a6816102953b614cd","displayName":"Maria-Dana Bagu","displayLocation":null,"numberOfReviews":2},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Excellent developer!","text":"Excellent developer!\nThe best UK one.","language":"en","createdAt":"2021-11-08T12:42:17Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Maria-Dana, \nThank you for taking the time to leave your review, it's great to hear you're had a positive experience with us. \nMany Thanks,\nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-08T16:14:23Z","updatedAt":"2021-11-09T09:46:40Z"},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61865f8c234f1b1fe56ff54b","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61865f8c234f1b1fe56ff54b/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61865f8c234f1b1fe56ff54b","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/610a35b310b70c0012876059","method":"GET","rel":"consumers"}],"id":"610a35b310b70c0012876059","displayName":"Bec","displayLocation":null,"numberOfReviews":3},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Most structurally sound new-build house my Inspector had seen","text":"I moved into Keepmoat Meadow View estate around July 2021.\n\nInterestingly I was pinged by the NHS app to self-isolate and had to cancel my house tour, which led to me getting the keys on the same day I saw the house for the first time, on the completion date.\n\nI had an inspection within the first few weeks with HouseScan and they said it was one of the most structually sound New Builds she had ever seen - the majority of snags were cosmetic (i.e. overpainting, drawer not soft closing etc.). The 2 major snags was the front door misaligned and a crack in the glass patio door.\n\nThe sales person Leigh was very friendly and informative throughout the sales process and had a COVID-friendly appointment, wearing a mask and socially distancing. It was a rough time going through the process alone with Coronavirus. There was a slight miscommunication with the flooring but without seeing the property or a video tour beforehand it couldn't be helped. He is genuine and really seems to care about his customers, gives his honest opinion about what home extras he would recommend.\n\nAt completion Leigh gave a New Home Welcome Box which was really thoughtful and had a mix of practical (i.e. screws, tape measure) and edibles (i.e. coffee, biscuits, tea, champagne). \n\nWhen I moved in I was welcomed within a few weeks by my Customer Care Manager Laura Grainger who is lovely - she even complimented my recycling bins ! She has been very on the ball at working through my snag list (I recommend opting for a hard copy also if you can after an inspection), asking which I wanted to prioritise first - being the Front Door.\n\nFor context on completion date they swapped the lock due to challenges opening and adjusted the door in the process, it has taken several attempts to re-align.\n\nI have a hidden disability of OCD - namely Contamination OCD which was a concern for me advocating for myself with the de-snagging in my home environment. There was only one incident with a technician who did not listen when I attempted to advocate for myself about not de-snagging the upstairs living areas, which was very upsetting. Not to go into too much detail but Laura followed up with me a few days later and was very understanding and we agreed how best to go forwards and has remained positive. If anyone reading has similar concerns Laura will do you right and the majority of the Technicians/Builders have been fantastic without needing to know or ask.\n\nGoing back to the Front Door it took several Technicians to fix as one day it would not close at all in the evening, impacting the security. However emergency numbers are provided. For the first month or two I was having to force it shut. It was eventually fixed by the New View window/door providers who I would recommend over the technicians due to the speciality (note - not all doors provided by New View, please check!). Laura took my concerns seriously and kept sending them out until it would close/shut and also to ensure it was sealed (at one point I could see sunlight outside as it wasn't sealed and let a draft in).\n\nOne great touch from Laura is that they offer a re-paint around a year in due to the natural shrinkage and expansion of the house, I am too early for this at the moment but will look into.\n\nAdding to the expansion/cracking I bought myself a dehumidifier moving in the summer the house was very full of moisture and damp and I spotted some surface mould in the downstairs bathroom. The Customer Care Team were helpful in spotting early so I could treat and remove from the skirting - as I don't use that bathroom! And they offered if it became a recurring problem they could treat with mould-resistant paint. Laura warned the dehumidifer may increase the paint cracking but it hasn't been too noticable. Definitely a recommendation to keep set at 50% and keep an eye on your humidity so you don't end up full of spores.\n\nAfterwards there is a handover from Laura in the important early months to a member of the Customer Care Team which will be my next step in the journey.\n\nFew misc points are to confirm your contact details or grab the details from any third parties as I had a couple of email/mobile typos but re-routing back to Laura as she checked in to see what had been actioned it wasn't a major issue. They tarmaced the roads which was nice.\n\nOverall it's been a very positive experience, the neighbourhood residents are very friendly, and suprisingly no issues with deliveries once I asked Google to put me on the map! Laura is a gem and really cares about her customers experience, and Leigh is a genuine and friendly sales person. Thank you for making this a great experience and keep doing what you're doing. It's a two-way street and buyers remember to stay calm and breezy, they take care of a lot of people on one of the biggest purchases of their lives - and COVID can make things slow down.","language":"en","createdAt":"2021-11-06T10:57:16Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Bec, thanks for the five-stars!\nWe're thrilled to hear you have had a positive experience with Keepmoat Homes and the team have been on hand throughout your homebuying journey and kept you updated with the process.\nWe will make sure we pass on your kind words to the regional office and please do let us know if there is anything else we can do for you.\nMany Thanks,\nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-08T11:24:42Z","updatedAt":"2021-11-09T09:47:12Z"},"isVerified":false,"source":"Organic","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":null,"businessUnitHistory":[],"reviewVerificationLevel":"not-verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/6184bfdd75069a4da499ca94","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/6184bfdd75069a4da499ca94/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"6184bfdd75069a4da499ca94","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/5ec2ae66c66da326bf881798","method":"GET","rel":"consumers"}],"id":"5ec2ae66c66da326bf881798","displayName":"Lewis Croker","displayLocation":null,"numberOfReviews":4},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Extremely happy with me new home!!","text":"I am now settled down in my new Keepmoat home and other than a few snags here and there, everything is and has been amazing!! Excellent customer service from Jane the sales executive. She has been very kind and helpful throughout the buying process.\nWould highly recommend anyone looking for buy from Keepmoat.","language":"en","createdAt":"2021-11-05T05:23:41Z","experiencedAt":null,"updatedAt":"2021-11-05T05:24:40Z","companyReply":{"text":"Hi Lewis, \nThank you for taking time to leave a review. It's great to hear you're settling into your new home and have had a positive homebuying experience with us, and the whole team have been on hand to support you through your journey. \nPlease do let us know if there is anything else we can do for you. \nMany Thanks,\nKeepmoat Homes Online Customer Care Team ","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2021-11-05T09:55:41Z","updatedAt":null},"isVerified":false,"source":"Organic","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":null,"businessUnitHistory":[],"reviewVerificationLevel":"not-verified"}]}