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3/16/2024 9:25:13 AM
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Customer Care

Help and advice for any questions or issues that you may have with your new home

Customer care

Congratulations on buying a new Keepmoat home. We hope you enjoy many years of making great memories. You don’t stop being a valued customer once the keys are handed over - we’re here if you need us, whenever you need us. 

At Keepmoat Homes, we’re committed to providing high quality new homes and the very best service for all our customers throughout their home buying journey with us. It’s why each region in our business has a dedicated Customer Care team, with highly trained staff that can address any questions or issues that you may have with your new home.

Got a problem or question? Get in touch with your regional Customer Care team by using the details below or by completing the form at the bottom of this page. You’ll also find all the information you need about your new home, from how your home will settle in over the coming months to how the boiler works in your Keepmoat Homeowner’s Manual at the bottom of this page.

Customer Care Opening hours:

Monday ‐ Thursday: 8:30am ‐ 5pm
Friday: 8am ‐ 4pm


Get in touch

Scotland

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

North East

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

North West

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

Yorkshire West

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

Yorkshire East

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

East Midlands

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

West Midlands

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

South Midlands

If you need us in an emergency outside working hours for something that's covered by your warranty, please call 01207 503 293.

Emergency defects

We have provided 24‐hour emergency cover for you as part of your two‐year Keepmoat Homes warranty. This cover is available 24 hours a day, 365 days a year, including bank holidays, Christmas and New Year.

If you need us in an emergency outside working hours, please call the emergency number 01207 503293 if you encounter any of the problems listed below that are part of your warranty. 

Heating

A complete failure of the heating system and or hot water

Electrics

A complete failure of the electrics affecting your home only, heating system and or hot water system

Security

Where a fault to a window or external door causes loss of security of your home

Plumbing

A water leak or flooding that cannot be contained

Drainage

Flooding caused by blocked drains that threaten to enter your home

Safety

if you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on 0800 111 999 (24 hours) or for further details go to www.britishgas.co.uk

At Keepmoat Homes, customers are our first consideration. Our processes and procedures have been developed so that we react in a speedy and efficient manner and within our agreed Service Level Agreements. 

We are committed to delivering a quality service and strive to ensure our customers are fully satisfied with their new home, so if you do have any problems your Customer Care team are here to help. We wish you every happiness in your new home.

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Guides and tips

Homeowner Manual

In this homeowner's manual, you'll find all the information you need about your new home, from how your home will settle to how the boiler works.

Read more

Moving into a Keepmoat home

Keepmoat Homes is committed to the accelerated delivery of much needed new homes for the UK. Identifying opportunities and developing proposals that meet local requirements.

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Why choose Keepmoat Homes

We are at the forefront of the private rented housing market. We use our housebuilding expertise to source land, plan, design and build rented homes right across the country.

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