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6/2/2024 12:17:55 AM
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FAQ's

Frequently Asked Questions

Is there a Keepmoat Homes development near me?

We’re creating exciting new developments in fantastic locations across the UK. So, there’s bound to be one near you. Use the search bar on our home page too look for homes in your area.

How can I tell if there’s a show home on a particular Keepmoat Homes development?

Most of our Keepmoat Homes developments have show homes, unless they have just opened or are nearing completion. If you want to look around our show home, you can check first by giving one of the team a call using the telephone number on the development page you’re interested in.

Are Keepmoat homes energy efficient?

Yes. Very. We use highly thermally efficient insulation which could mean lower heating costs, we fit high performance double glazing, letting heat in and keeping cold out, we install modern, efficient, energy-saving boilers and build our home with many other energy efficient techniques to make energy-efficient living work for you, plus protect your pocket and the planet.

See our Energy Efficiency page for more information.

How can I arrange a viewing for a Keepmoat Homes development?

Click the ‘Book and Enquire’ link at the top of the development page followed by ‘Book appointment’ to book an appointment to visit the development you are interested in. Visits to our sales centres and showhomes are by appointment only and will have appropriate safety measures in place.

How can I find the opening times of a Keepmoat Homes development?

At the top of development page just click on the ‘Contact’ link or give one of the team a call using the phone number on the development page you’re interested in.

How can I request a brochure for a Keepmoat Homes development?

We’ve made it easy. Simply click the Click the ‘Book and Enquire’ link at the top of the development page followed by ‘Request a brochure’ to complete a form to receive a brochure.  Or give one of the team a call using the phone number on the development page.

Where can I find Keepmoat Homes’ financial information?

Take a look at our latest financial information.

How do Keepmoat Homes ensure they have a positive impact in the areas they work?

We want to be an active and responsible member of the communities in which we work. Which means for us, it’s about more than building, maintaining and renovating homes. It’s about creating thriving communities that people love and feel proud of.

We get involved in local community initiatives, we have an active school’s programme and on a more economic level, we use local suppliers as much as possible to help us deliver our projects. It means not only do they have a personal interest in the project, but the money invested in the project stays in the area too. We want to be an active and responsible member of the communities in which we work. Which means for us, it’s about more than building, maintaining, and renovating homes. It’s about creating thriving communities that people love and feel proud of.

Can you help sell my existing home?

Yes. Our Easymove* scheme can take all the hassle out of selling your home. And help you get into your new one quicker. We’ll even pay for your estate agent’s fee.

*Terms and conditions apply. Easymove is subject to status and only available on selected development and plots. For more information, please speak to your Sales Executive.

How does Easymove work?

If you’ve got a home to sell, our Easymove* service is designed to help you sell your home and make the move quick and easy. We’ll arrange everything from estate agents’ valuations, marketing and sale negotiations. We’ll even pay all your estate agents fees. Find out more about how Easymove makes moving easier.

*Terms and conditions apply. Easymove is subject to status and only available on selected development and plots. For more information, please speak to your Sales Executive.

Am I eligible for Easymove?

If you’re selling your home and have reserved a Keepmoat Homes property, you may be eligible to move with Easymove*. All you need to do is ask your friendly Sales Advisor if Easymove is available on your development.

*Terms and conditions apply. Easymove is subject to status and only available on selected development and plots. For more information, please speak to your Sales Executive.

Will I have to pay Stamp Duty?

If you are a first time buyer in England, you won’t pay any Stamp Duty Land Tax (SDLT) at all if your home is under £300,000. From £300,001 to £500,000 you will pay 5% Stamp Duty as a first time buyer. If you have owned a home before you will pay Stamp Duty on the portion of the property over £125,000. The percentage rises as the property value rises.

In Scotland you pay Land and Buildings Transaction Tax (LBTT). First time buyers won’t pay LBTT on the initial £175,000 of the property value. If you have previously owned a home, you will pay LBTT on the portion of the property over £145,000 with the percentage rate rising at thresholds.  

How much does it cost to reserve a home?

From just £250 (this fee is regionally or development specific so may vary in some areas) you can reserve your new Keepmoat home. It means that, subject to contracts and meeting the timescales in the agreement, the home is yours at the price agreed. And we take that off your deposit when the sale goes through. Find out how easy it is to reserve your home.

How can I recommend a friend?

Easy. You can pick up a form from your nearest sales office*.

 *Offer available at participating developments only. To qualify for this offer, your friend must purchase one of our homes and inform the Sales Executive that they have been recommended by you at the time of reservation. Only 1 voucher can be used per transaction and the cash amount is set at time of use. The offer applies only when your friend’s house purchase is fully completed and is subject to availability and at the discretion of Keepmoat Homes.

How long until I receive the incentive for recommending a friend?

Once your friend’s sale has been completed, we’ll send you your £300*.

*Offer available at participating developments only. To qualify for this offer, your friend must purchase one of our homes and inform the Sales Executive that they have been recommended by you at the time of reservation. Only 1 voucher can be used per transaction and the cash amount is set at time of use. The offer applies only when your friend’s house purchase is fully completed and is subject to availability and at the discretion of Keepmoat Homes.

What incentive do you offer for recommending a friend?

Recommend a friend and if they buy a Keepmoat home too, we’ll give you £300*.

*Offer available at participating developments only. To qualify for this offer, your friend must purchase one of our homes and inform the Sales Executive that they have been recommended by you at the time of reservation. Only 1 voucher can be used per transaction and the cash amount is set at time of use. The offer applies only when your friend’s house purchase is fully completed and is subject to availability and at the discretion of Keepmoat Homes.

As well as the mortgage what other costs will I have to pay?

When you’re buying a home it’s good to budget. There are several upfront costs associated with buying a home, such as, your home deposit, Stamp Duty or LBTT and solicitor’s fee, plus more.

Find out all you need to know about the cost of buying a home here.

Do you need a survey on a new build?

A property survey is an inspection of a property carried out by a surveyor, to confirm the condition of the home you are buying. So, if your home is a brand new build, do you still need a survey?

Property surveys are not a legal requirement, but your mortgage lender may require one. With older homes, surveys are always recommended, as they save you money in the long term by catching potential issues ahead of time. If you’re buying a new build, you’re often covered by a warranty – at Keepmoat, we offer a 10-year build warranty with all our new build homes. This usually negates the need for a survey on a new build, as it acts as a robust insurance policy and ensures your home is issue-free for years to come.

While you should expect the condition of your new build home to be perfect, some mortgage lenders may still insist you carry out a land survey. This survey will confirm that the plot of land on which your home will be built isn’t at risk from mines, floods, or any other issues that could cause structural damage in the long term.

Can I buy on my own or does there need to be two people's incomes to buy?

If you have the appropriate income to afford the mortgage, there’s nothing stopping you buying on your own.

How much money can I borrow?

This depends on your circumstances and your lender. The affordability criteria lenders work to is constantly changing. Our advice would be to find an experienced Independent Financial Advisor who’ll be able to guide you through every step of your mortgage application.

If you don’t know an IFA, your sales advisor can give you the details of some that have worked on behalf of Keepmoat Homes customers before.  

Do I need a solicitor if I am buying a house and how much will it cost?

Yes, you do need a solicitor when buying a house. They handle all the legalities around the contracts, searches, as well as handling all the money. Solicitors’ fees can be anything from around £500 to £1,500 depending on how complicated the sale is and whether you’ve got a home to sell. Make sure you get a quote, with a full breakdown of costs, before choosing a solicitor.

If you need a hand finding a trusted solicitor, we can help. The sales advisor at the development will have one they can recommend. See our Buying Guide section for more information.

Can you recommend solicitors and financial advisors?

Our Sales Advisors are a treasure trove of great advice. Including which solicitors and financial advisors are tried and tested.

Who will be my main point of contact?

Your friendly sales advisor will be your main point of contact. They’ll keep you posted on how the build is developing and be on hand at every step to help make the move as easy as possible.

How will I be kept up to date on the progress of my build?

Your sales advisor will keep you updated at every stage. They’ll liaise with the site manager and let you know about all of your home’s construction landmarks.

Can I pick the fixtures and fittings?

The beauty of reserving your home early is that you can really make it your own. So, if you have reserved your home before the roof has been added, you will be able to choose your options*. This is where the fun starts - pick the kitchen, bathroom, and the finishing touches to suit your style.

*Available home options are dependent upon the build stage of your home. To find out about the build stage of your home, speak to you Sales Advisor.

How long will my home take to build?

How long it takes depends on lots of factors. However long or short the timescales we’ll always keep you well informed. Around five to six weeks before your home is finished, we’ll get in touch to let you know of your legal completion date.

How do I reserve a home?

It’s easy. You can reserve your home online in 4 simple steps!

  • Step one – Login or create your Keepmoat account
  • Step two – Choose your perfect home
  • Step three – Reserve your plot
  • Step four – Make an appointment to meeting with your sales advisor within 48 hours

 Alternatively, you can reserve by talking to your friendly sales advisor at the development you are interested in reserving at

Can I pick my kitchen and bathroom?

Yes. One of the best things about buying a new home is that you can tailor it to suit you perfectly. So, if you have reserved your home before the roof has been added, you will be able to choose your options*. You can choose from our range of kitchens and elements of your bathroom such as tiles and flooring. We even have a range of upgrades if you want something a little more special. Your friendly sales advisor will run through all the options with you and answer any questions you may have.

*Available home options are dependent upon the build stage of your home. To find out about the build stage of your home, speak to you Sales Advisor.

What do I do if something goes wrong in my new home?

Don’t panic. Contact your regional customer care team and we promise we’ll do whatever we can to fix it as quickly as possible.

Are Keepmoat homes covered by a warranty?

Yes. All our homes are covered with two comprehensive warranties. Our 2 year Keepmoat Homes warranty, as well as the standard NHBC or LABC structural warranty.

How do I find out about vacancies at Keepmoat Homes?

You’ll find all our latest vacancies on our careers page.

How often do new vacancies become available?

We’re involved in many projects across the UK, and we’re always planning more. So exciting new vacancies are appearing all the time. Keep checking our careers page for our latest opportunities.