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[{"DocumentName":"The Castings, Ravenscraig","DocumentUrlPath":"/the-castings-ravenscraig","Address":"Meadowhead Road, Ravenscraig, ML2 7UT"},{"DocumentName":"Bucknall Grange, Stoke-on-Trent","DocumentUrlPath":"/bucknall-grange-stoke-on-trent","Address":"Eaves Lane, Bucknall, Stoke-on-Trent, ST2 8JY"},{"DocumentName":"The Woodlands, Skelmersdale","DocumentUrlPath":"/the-woodlands-skelmersdale","Address":"The Woodlands, Skelmersdale, Lancashire, WN8 6QJ"},{"DocumentName":"Woodford Grange, Winsford","DocumentUrlPath":"/woodford-grange-winsford","Address":"Woodford Grange, Woodford Lane, Winsford, CW7 4EH"},{"DocumentName":"Lyndon Park, Great Harwood","DocumentUrlPath":"/lyndon-park-great-harwood","Address":"Harwood Lane, Great Harwood, BB6 7TB"},{"DocumentName":"Willow Park, Middleton","DocumentUrlPath":"/willow-park-middleton","Address":"Borrowdale Road, Middleton, Manchester, M24 5GG"},{"DocumentName":"Hampton Green, Coxhoe","DocumentUrlPath":"/hampton-green-coxhoe","Address":"Off St Marys Terrace, Coxhoe, County Durham, DH6 4JB"},{"DocumentName":"Amy Johnson, Hull","DocumentUrlPath":"/amy-johnson-hull","Address":"Off Hawthorn Avenue, Hull, HU3 5PY"},{"DocumentName":"Kingfields Park, Hull","DocumentUrlPath":"/kingfields-park-hull","Address":"Kesteven Way, Hull, HU7 3HJ"},{"DocumentName":"Capella, Scarborough","DocumentUrlPath":"/capella-scarborough","Address":"Off Westway, Scarborough, YO11 3ED"},{"DocumentName":"Ebor Chase, Malton, North Yorkshire","DocumentUrlPath":"/ebor-chase-norton","Address":"Langton Road, Malton, North Yorkshire, YO17 9PU"},{"DocumentName":"The Fell, Durham","DocumentUrlPath":"/the-fell-gibside","Address":"Chester-le-Street, Co. Durham, DH2 2TT"},{"DocumentName":"Willow Heights, Thurnscoe","DocumentUrlPath":"/willow-heights-thurnscoe","Address":"School Street, Thurnscoe, South Yorkshire, S63 0AW"},{"DocumentName":"Skylarks Grange, Doncaster","DocumentUrlPath":"/skylarks-grange-doncaster","Address":"Long Lands Lane, Doncaster, DN5 7XB"},{"DocumentName":"Affinity, Leeds","DocumentUrlPath":"/affinity-leeds","Address":"South Parkway, Leeds, LS14 6ER"},{"DocumentName":"Elm Tree Park, Wakefield","DocumentUrlPath":"/elm-tree-park-wakefield","Address":"Milton Road, Wakefield, WF2 8AB"},{"DocumentName":"Heron's Reach, Bradford","DocumentUrlPath":"/herons-reach-bradford","Address":"Allerton Lane, Bradford, BD15 8HB"},{"DocumentName":"Timeless, Leeds","DocumentUrlPath":"/timeless-leeds","Address":"York Road, Leeds, LS14 6UH"},{"DocumentName":"Woodlands View, Bradford","DocumentUrlPath":"/woodlands-view-bradford","Address":"Stanley Road, Bradford, BD2 1AS"},{"DocumentName":"Roman Fields, Peterborough","DocumentUrlPath":"/phase-2-at-roman-fields-peterborough","Address":"Manor Drive, Peterborough, PE4 7EB"},{"DocumentName":"Chase Farm, Gedling","DocumentUrlPath":"/chase-farm-gedling","Address":"Arnold Lane, Gedling, Nottingham, NG4 4HF"},{"DocumentName":"Hedgerows, Bolsover","DocumentUrlPath":"/hedgerows-bolsover","Address":"Mooracre Lane, Bolsover, S44 6ER"},{"DocumentName":"Meadow View, Shirebrook","DocumentUrlPath":"/meadow-view-shirebrook","Address":"Meadow Lane, Shirebrook, NG20 8RY"},{"DocumentName":"The Parade, Bridgwater","DocumentUrlPath":"/the-parade-bridgwater","Address":"Bristol Road, Bridgwater, Somerset, TA6 4BP"},{"DocumentName":"Spirit Quarters, Coventry","DocumentUrlPath":"/spirit-quarters-phase-4-coventry","Address":"Milverton Road, Coventry, CV2 1GS"},{"DocumentName":"Central Park, Darlington","DocumentUrlPath":"/central-park-darlington","Address":"Haughton Road, Darlington, DL1 1DR"},{"DocumentName":"Elder Gardens, Newton Aycliffe","DocumentUrlPath":"/elder-gardens-newton-aycliffe","Address":"Off Middridge Road, Newton Aycliffe, County Durham, DL5 7BF"},{"DocumentName":"NorthBridge, Glasgow","DocumentUrlPath":"/northbridge","Address":"NorthBridge Sales Office, Pinkston Rd, Glasgow, G4 0DD"},{"DocumentName":"Dominion, Doncaster","DocumentUrlPath":"/dominion","Address":"Woodfield Way, Doncaster, DN4 8FE"},{"DocumentName":"Jessop Park, Bristol","DocumentUrlPath":"/jessop-park-bristol","Address":"William Jessop Way, Hartcliffe, Bristol, BS13 0EB"},{"DocumentName":"Oswald Place, Cheadle","DocumentUrlPath":"/oswald-place-cheadle","Address":"Ashbourne Road, Cheadle, Stoke-on-Trent, ST10 1SA"},{"DocumentName":"Coatsbrae, Paisley","DocumentUrlPath":"/coatsbrae-paisley","Address":"Barskiven Road, Paisley, PA1 2AB"},{"DocumentName":"Primrose Lodge, Goscote","DocumentUrlPath":"/primrose-lodge-goscote","Address":"Goscote Lane, Walsall, WS3 1RS"},{"DocumentName":"Vision, Bradford","DocumentUrlPath":"/vision-bradford","Address":"Harrogate Road, Bradford, BD2 3HP"},{"DocumentName":"Canterbury Park, Liverpool","DocumentUrlPath":"/canterbury-park-liverpool","Address":"Princess Drive, Huyton, Liverpool, L14 9NQ"},{"DocumentName":"The Docklands, Birkenhead","DocumentUrlPath":"/the-docklands-birkenhead","Address":"Ilchester Road, Birkenhead , CH41 7AF"},{"DocumentName":"Foxlow Fields, Buxton","DocumentUrlPath":"/foxlow-fields-buxton","Address":"Ashbourne Road, Buxton, SK17 9RZ"},{"DocumentName":"Waterside Leicester","DocumentUrlPath":"/waterside-leicester","Address":"Frog Island, Leicester, LE3 5BY"},{"DocumentName":"Evolve, Wakefield","DocumentUrlPath":"/evolve-wakefield","Address":"Cross Street, Hemsworth, Wakefield, WF9 4QP"},{"DocumentName":"Brearley Forge, Sheffield","DocumentUrlPath":"/brearley-forge-sheffield","Address":"Adrian Crescent, Sheffield, S5 8DL"},{"DocumentName":"The Sycamores, Stockton-on-Tees","DocumentUrlPath":"/the-sycamores","Address":"Off Bath Lane, Stockton-on-Tees, TS18 2DX"},{"DocumentName":"Liberty Glade","DocumentUrlPath":"/liberty-glade","Address":"Off Blackthorn Way, Houghton-le-Spring, DH4 6JW"},{"DocumentName":"The Rise, Newcastle Upon Tyne","DocumentUrlPath":"/the-rise","Address":"Off Whitehouse Road, Newcastle upon Tyne, NE15 6DF"},{"DocumentName":"High View, Blaydon","DocumentUrlPath":"/high-view-blaydon","Address":"Off Elm Road, Blaydon-on-Tyne, NE21 5AW"},{"DocumentName":"Belgrave Place, Minster-on-Sea","DocumentUrlPath":"/belgrave-place-minster-on-sea","Address":"Flanagan Avenue, Queenborough, ME11 5BL"},{"DocumentName":"City's Reach, Hull","DocumentUrlPath":"/citys-reach-hull","Address":"Grange Road, Hull, HU9 4LQ"},{"DocumentName":"Riverbank View Phase 3, Salford","DocumentUrlPath":"/riverbank-view-phase-3-salford","Address":"Littleton Road, Salford, M6 6DY"},{"DocumentName":"Kestrel Gardens, Barnsley","DocumentUrlPath":"/Kestrel-Gardens","Address":"Off Carlton Road, Barnsley, S71 2AY"},{"DocumentName":"Millfields Park, Scalby","DocumentUrlPath":"/millfields-park","Address":"Off Field Lane, Scalby, Scarborough, YO13 0QG"},{"DocumentName":"Cable Wharf, Northfleet","DocumentUrlPath":"/cable-wharf","Address":"Cable Wharf, Northfleet, DA11 9LX"},{"DocumentName":"Hoddings Meadow, Hodthorpe","DocumentUrlPath":"/hoddings-meadow-hodthorpe","Address":"Broad Lane, Hodthorpe, S80 4XG"},{"DocumentName":"Lyle Place, Bury St Edmunds","DocumentUrlPath":"/Lyle-Place-Bury-St-Edmunds","Address":"St Olaves Road, Bury St Edmunds, IP32 6RW"},{"DocumentName":"The Hawthorns, Hebburn","DocumentUrlPath":"/Our-developments/North-East/The-Hawthorns-Hebburn","Address":"Off Campbell Park Road, Hebburn, NE31 2SL"},{"DocumentName":"Exhall Gardens","DocumentUrlPath":"/Exhall-Gardens","Address":"School Lane, Exhall, CV79GE"},{"DocumentName":"Malthouse Place, Shobnall","DocumentUrlPath":"/Malthouse-Place-Shobnall","Address":"Shobnall Road, Burton-on-Trent, DE14 2AS"},{"DocumentName":"Aspire, Leeds","DocumentUrlPath":"/aspire-leeds","Address":"Swallow Crescent, Leeds, LS12 4RB"},{"DocumentName":"Horizon, Rastrick","DocumentUrlPath":"/horizon-rastrick","Address":"New Hey Road, Rastrick, HD6 3LP"},{"DocumentName":"Stallings Place, Kingswinford","DocumentUrlPath":"/Our-developments/West-Midlands/Stallings-Place-Kingswinford","Address":"Stallings Lane, Kingswinford, DY6 7UD"},{"DocumentName":"Warren Wood View, Gainsborough","DocumentUrlPath":"/Warren-Wood-View-Gainsborough","Address":"Foxby Lane, Gainsborough, DN21 1PN"},{"DocumentName":"Farington Mews, Leyland","DocumentUrlPath":"/Farington-Mews-Leyland","Address":"Croston Road, Leyland, Lancashire, PR26 6PN"},{"DocumentName":"Cygnet, Doncaster","DocumentUrlPath":"/cygnet-doncaster","Address":"Lakeside Boulevard, Doncaster, DN4 5NQ"},{"DocumentName":"Osprey View, Worksop","DocumentUrlPath":"/osprey-view-worksop","Address":"Doncaster Road, Costhorpe, Worksop, S81 9QR"},{"DocumentName":"West Grange, West Denton","DocumentUrlPath":"/Our-developments/North-East/West-Grange-West-Denton","Address":"Off Byrness, West Denton, Newcastle upon Tyne, NE5 2HA"},{"DocumentName":"Bertramfarm, Shotts","DocumentUrlPath":"/Bertramfarm-Shotts","Address":"Springhill Road, Shotts, Glasgow, ML7 5HH"},{"DocumentName":"Glenvale Park, Wellingborough","DocumentUrlPath":"/Our-developments/South-Midlands/Glenvale-Park-Wellingborough","Address":"Fitzhigh Rise, Wellingborough, NN8 6DT"},{"DocumentName":"Greenbridge Square, Swindon","DocumentUrlPath":"/Our-developments/West-Midlands/Greenbridge-Square-Swindon","Address":"Greenbridge Road, Swindon, SN3 3FG"},{"DocumentName":"Acorn View, Accrington","DocumentUrlPath":"/Our-developments/North-West/Acorn-View-Accrington","Address":"Lonsdale Street, Accrington, BB5 0HL"},{"DocumentName":"Hollington Grange, Stoke-on-Trent","DocumentUrlPath":"/Our-developments/North-West/Hollington-Grange-Stoke-on-Trent","Address":"Biddulph Road, Stoke-on-Trent, ST6 6TP"},{"DocumentName":"Farmside Green, Leconfield, Beverley","DocumentUrlPath":"/Our-developments/Yorkshire-East/Farmside-Green-Leconfield-Beverley","Address":"Main Street, Leconfield, Beverley, HU17 7NQ"},{"DocumentName":"Arrolbridge, Dalmarnock","DocumentUrlPath":"/Our-developments/Scotland/Arrolbridge-Dalmarnock","Address":"French Street, Glasgow, G40 4LB"},{"DocumentName":"Richmond Park, Leigh","DocumentUrlPath":"/Our-developments/North-West/Richmond-Park-Leigh","Address":"Richmond Drive, Leigh, WN7 2XU"},{"DocumentName":"Beaconsfield Park at Arcot Estate","DocumentUrlPath":"/Our-developments/North-East/Beaconsfield-Park-at-Arcot-Estate","Address":"Off Beacon Lane, Cramlington, NE23 8AZ"}]

Placing customers at the heart of our business

Customer satisfaction is at the heart of everything we do. Ensuring our customers are supported throughout their journey with us, meeting their expectations and providing them with a high-quality new home is extremely important to us.

We continually review and evolve our processes to deliver greater levels of customer service. As part of this process, we include all out regional management teams to ensure improvements are delivered consistently across our entire business.

 

“Our home buying experience from start up to finish was faultless. The attention to every detail, keeping us in loop with regular updates and the fact the team were always available whatever we had any questions about the progress was really appreciated”

Non-stop customer service

Ensuring our customers are supported through their journey with us, meeting their expectations and providing them with a high-quality new home is a top priority for us. We maintain close contact with our customers from their initial enquiry, through the excitement of the buying process and after moving into their new home, to make sure they receive a consistently high-level of service.

We have also developed a range of training programmes for our people, which are regularly delivered to ensure they understand the importance we place on delighting our customers.

Exacting standards of quality

The build quality of their new home is critical to our customers and we aspire to go beyond their expectations. Our bespoke quality inspection programme, Hallmark, guarantees best practice at every stage of the process and highlights our commitment to excellence. We have also reviewed our key build stage inspection procedure and now have a formal inspection and sign off process that allows us to benchmark our build quality.

Award-winning levels

of customer satisfaction

The Home Builders Federation (HBF) awards 5 stars for customer satisfaction to homebuilders in England and Wales who receive a rating of at least 90% in its National New Homes Customer Satisfaction Survey. This annual survey allows our homeowners the opportunity to rate us on build quality, design, sales and customer care.

We’re proud to say that more than 9 out of 10 of our customers would recommend us to their friends.

To help us to monitor our customer satisfaction levels, we also participate in the National House Building Council (NHBC) Customer Satisfaction Survey. We monitor every survey and reflect on the valuable comments made by our customers and use this feedback to learn and improve. For over a year these survey results show our customer satisfaction levels for the group to be over 90%.

Delivering what matters to our customers:

A home delivered on time, to the right quality, that is great value for money;

Great service, both during and after the purchase;

An environment that has been created to provide great amenities and green space;

A community that they can enjoy and thrive in;

Knowing that the development has contributed to the wider community and considered and supported a positive environmental impact.

Buy with just a
5% deposit 

The Government-backed Help to Buy equity loan scheme has helped many people move into their new Keepmoat home with just a 5% deposit and more affordable mortgage payments.

Find out more
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