Meet the team
During the home buying process you’ll talk to a number of people whose job it is to make sure your move is as easy as possible.
Your friendly Keepmoat Sales Adviser
Most often your first point of contact, you’ll find our helpful, friendly and knowledgeable home sale advisers in the sales office at most of our developments.
It’s worth remembering these are Keepmoat advisers, not salespeople and being pushy just isn’t our thing. They can show you around the showhome if you’d like, or leave you to wander around at your own speed. It’s up to you. They’ll also talk you through the various house types and styles available on the development and when you think the time’s right, they’ll guide you through the simple reservation process and talk you through your buying options such as Help to Buy.
Our sales advisers will be your main contact throughout the whole process from reservation and picking your specification to moving-in day. So you’ll get to know them pretty well.
They’ll keep you up to speed at every stage and when moving-in day approaches, they’ll take you on a home demo to show you how everything works.
If you have any questions or if there’s something you’re not clear on, just ask us. Come and see us, call us, text us or drop us an email. We’re here to help – every step of the way.
Keepmoat Site Manager
Our site manager, or the assistant site manager, will meet you within the first week after you reserve your home. It’s here you’ll be shown your Customer Journey Book. It’s a record of your home's progress and will be updated regularly until your moving-in day.
Your site manager will also be with you when we take you on a demo of your home. They’ll be able to offer advice on how your home will dry out and settle over the coming months.
Your solicitor will handle all the legal aspects of the sale, including the transfer of the money. When it comes to finding a good solicitor, recommendations from family and friends are a great place to start. Or you can ask us. Your sales adviser will have a list of trusted local solicitors who’ve already handled sales for our customers and come highly recommended.
An Independent Financial Advisor
Finding the right mortgage from all the options available can be tricky. And how do you know if you’ve got the best rate? That’s where an Independent Financial Advisor (IFA) comes in.
They’ll search all the mortgages available to find the best deal for you. Some may charge a fee for their services, others offer their advice for free and are paid commission from the lender once the mortgage goes through. It’s always best to ask up front what costs are involved.
If you need a hand finding an IFA, we can help. Our sales adviser will have a list of trusted local IFA who not only come highly recommended, but also understand the offers available to you, such as Help to Buy.
Keepmoat Site Team Member
If there’s any outstanding work that needs to be done to your home after you’ve moved in, it will be done by one of our site team members.
Keepmoat Customer Care
You don’t stop being a valued customer once we’ve handed over the keys. That’s why after you’ve moved in, our dedicated customer care team will be your point of contact for any query you have.
One of the team will be in touch soon after you’ve moved in to introduce themselves and to tell you what they can help you with. They can come out and visit you at your home if you prefer.
Whatever you need, just give our customer care team a call.