What is a 10-year build warranty?
New build warranties are put in place to provide homeowners with full peace of mind and to ensure that any defects in new homes are covered and will be put right. At Keepmoat Homes, we take pride in building homes the right way, using the best materials and the latest building techniques. Our trained construction teams build each Keepmoat home as if it was their own and our eagle-eyed site managers and surveyors carry out quality checks at every stage of the build process.
Not only is your home built with care, but for added peace of mind, it’s covered by two comprehensive warranties too. One is from us and the other is from the National House Building Council (NHBC) (and in some rare cases the Local Authority Building Control (LABC) too).
What is a new build guarantee?
Buying a home is typically the biggest investment you will make in your lifetime, so a new build guarantee is an absolute necessity. But what is a new build guarantee? It’s essentially a legally robust insurance policy that begins at the exchange of contracts for a new build home and lasts up to 10 years after the initial completion date. It is in place to protect you, the buyer, against faults in the home and ensure that you don’t end up out of pocket if any defects do need to be repaired.
Of the two new build guarantees that we have in place for every customer, one is provided directly by us. The second is provided by the National House Building Council (NHBC), which operates under the Consumer Code for Home Builders and is the most common provider of home warranties in the UK, covering 80% of the new build market.
What does the NHBC warranty cover?
The 10year NHBC warranty, also known as Buildmark covers deposit protection, 2 years of warranty and a further 8 years of insurance.
The NHBC Buildmark warranty covers you for any major building defects to the structure of your new home such as;
- Chimneys and flues
- Window Glazing
- Access to the home
You can find out more about what’s covered in your NHBC Buildmark warranty here.
What's not included in Buildmark?
Like all insurance policies, understandably not everything is covered by Buildmark and there is a minimum claim value (MCV) that you will be able to read more about in the policy document you will receive. The following are excluded from Buildmark:
- Extreme weather damage, like fires, floods or storms
- Replacement of solar panels (if provided)
- Mortar erosion or cracking that doesn’t affect structural stability or weather protection
- Roof damage that doesn’t lead to water entering the home
- Any additional work done after the completion date not by the builder
- General wear and tear
- Damage as a result of a lack of proper basic maintenance
- Superficial changes, such as paint colour or finish
The 2-year Keepmoat home warranty
We've got your back too.
As well as the extensive and comprehensive NHBC Buildmark warranty, every Keepmoat new build customer is also protected by own our 2-year guarantee. Like the NHBC, we are also part of the Consumer Code for Home Builders, a set of regulations developed by the home building industry to make the home buying process fairer and more transparent for home buyers. You will be given a copy of the code when you reserve your home. Find out more about it here.
Our warranty covers fixtures, fittings, heating, windows, woodwork and more*. Your Sales Executive will provide you with a further, more comprehensive list of everything that is included, so please speak to them if you have any questions about our warranty. Once you’ve moved in you can contact your local customer care team, should any problems arise, they are always happy to help.
Our warranty is just one of many benefits of buying a new home, so you can choose your new home and move in with confidence and peace of mind.
*Terms and conditions apply, please speak to your Sales Executive for further information.