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Senior Sales Executive KMH/WM/284

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

Job description

Main purpose of the role

  • The main purpose of the role is to provide a professional service to all our customers, and potential customers with the aim of achieving sales and financial
  • targets on allocated development and contributing to customer delight.
  • To support the Sales Managers with mentoring and developing new starters and existing employees and being a point of resource contact for them.
  • To understand, implement and adhere to SHEQ policy and strategy.

Key Accountabilities

Customer Contact:

  • Escort visitors around the Sales complex and inform them of product prices, specifications, availability and local amenities etc.
  • Receive telephone enquiries from potential customers and provide appropriate sales information to encourage them to visit site.
  • Maintain contact with potential customers through regular updates of promotions etc.
  • Maintain regular contact with existing customers on all aspects of build, sales and progression.
  • Follow the standard follow-up procedure with customers 21 days after legal completion to check that everything is satisfactory.
  • Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.

Sales:

  • Liaise with the Sales Manager to understand targets for sales, revenues, exchanges and legal completions and endeavour to exceed these.
  • Close sales by completing the reservation form and taking reservation deposits in line with the Development Price List.
  • Liaise with the Sales Manager to obtain approval for proposed sales and follow the due process for non-dependent sales and assisted sales as appropriate.
  • Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
  • Organise and progress Contours Extras on each plot (this to be done at each build stage).
  • Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

Check Contours:

  • Be aware of CML inspection dates

Presentation:

  • Ensure Show home is open accordingly subject to winter or summer agreed working hours.
  • Organise the maintenance, cleanliness and presentation of the Sales Information Centre, Show Home and Landscaping to the highest standard.
  • Ensure signage, including directional signs, is placed and maintained correctly.
  • Ensure cleanliness of completed plots.
  • Carry out routine ‘snagging’ of the Show Home to identify defects and organise appropriate remedial works.
  • Ensure that personal presentation is professional and of the highest standard, including correct uniform to reflect the desired corporate image.
  • Endeavour to work in line with Centre of Excellence guidelines.

Research:

  • Check the qualification of customers.
  • Carry out market research covering a 10 mile radius of the site regarding new build and second hand market competition; e.g. pricing structure, incentives, specifications, product types, sales availability and sales completions and provide monthly reports.

Reportage & Administration:

  • Update and maintain customer records on COINS, following up and chasing outstanding information as necessary.
  • Hold and minute weekly meetings with the Site Manager in order to monitor and progress each plot.
  • Maintain stocks of stationary and office supplies, ensuring items put away following delivery.
  • If needing to leave the site during Sales Office hours, then ensure that permission is granted from the Sales Manager.

Senior Duties:

  • To be responsible for the collation of the weekly and weekend sales reports and distribute as necessary
  • To provide a robust summary of the weekend activity i.e. figures, traffic, prospects etc.
  • Where required to assist/provide any adhoc reports for the Sales Managers where required. 
  • To deputise for the Sales Manager/Field Sales Managers when asked.
  • Where required to assist with the setup of new sales offices prior to opening to the standard required by the company.
  • Where required to assist with the audit checks to ensure that we are adhering to consumer code paperwork and procedures as per the QMS and Sales process.
  • To undertake training and mentoring of new and existing staff members.
  • To be the point of contact at weekends/bank holidays and oversee developments and arrange staff cover as necessary.

HS&S Responsibilities 

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, knowledge & experience

Essential:

  • Providing proactive support to operational business units
  • Previous experience of building relationships with clients/customers
  • IT skills including Microsoft packages (workable knowledge)
  • Excellent communication and influencing skills
  • Good at developing relationships
  • Flexible – able to work at all levels and at hands on level
  • Able to mentor and provide supportive leadership to others
  • Be prepared to work within a large geographical area
  • Self-motivated, enthusiastic, flexible & adaptable
  • Resilient

Desirable:

  • Knowledge of people management tools and techniques e.g. talent mapping; succession planning etc
  • Covered a more senior role to support upward management experience

Why work for us?

At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.

  • Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
  • Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
  • Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
  • Trust – We encourage you to come up with ideas and get the most out of your job with us.
  • Development – we offer genuine development opportunities to progress your career.

Our values

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

  • Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
  • Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
  • Passionate -  We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
  • Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Reference: KMH/WM/284
Hours: 35 hours per week, Thursday to Monday
Location: Burton, B77 4AS
Employer: Keepmoat Homes, West Midlands
Job type: Full Time, Permanent
Closing date: 05/10/2022



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