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Senior Applications Analyst KMH/CN/332

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

Job description

Main purpose of the role

  • Be the subject matter expert for each application and their use within the business
  • Provide second line support and maintenance
  • Lead enhancements and minor changes
  • Understand each application roadmap and assess opportunities to exploit functionality to support the business

Key Accountabilities

Systems and User Support

  • Provide 2nd line support in accordance with agreed SLA’s.
  • Liaise with 3rd party application providers to work any support issues logged through to conclusion.
  • Make regional visits to hold Applications support workshops and ‘floor walk’ as agreed based on incident trends or regional requests.
  • Hold regular review calls with 3rd party application providers eg, COINS, Airsweb, to agree priority calls and the subsequent steps to resolution.
  • Produce and maintain documentation.
  • Monitor application availability and performance, perform testing, resolve issues and conduct optimisation as appropriate.

Training

  • Ensure that appropriate training provision is available for each application.
  • Ensure that training documentation and E-learning is maintained in line with changes and upgrades.

User Groups & Enhancements

  • Attend and contribute to user communities, represent Keepmoat applications within external user communities.
  • Identify opportunities for improvement, validate, and progress to conclusion.
  • Ensure that appropriate training provision is available for each application.

Project Support & Implementations

  • Take ownership of any allocated project or change related systems configuration.
  • Work with third parties eg, COINS to implement any changes.
  • Take ownership of any allocated unit, user acceptance and regression testing.
  • Provide go-live support for an agreed period.

Governance

  • Create documentation for any function performed as directed.

HS&S Responsibilities 

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, knowledge & experience

Essential:

  • Ability to work on own initiative and as a team member
  • Excellent verbal and written communication skills
  • Organised and efficient administration skills
  • Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance
  • Professional appearance and manner
  • Organised and methodical
  • Confident
  • Self-motivated
  • Enthusiastic
  • Flexible and adaptable
  • Prepared to travel nationally

Education & qualifications

N/A

Why work for us?

At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.

  • Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
  • Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
  • Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
  • Trust – We encourage you to come up with ideas and get the most out of your job with us.
  • Development – we offer genuine development opportunities to progress your career.

Our values

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

  • Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
  • Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
  • Passionate -  We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
  • Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Reference: KMH/CN/332
Hours: 37.5 hours, Monday to Friday
Location: Doncaster, DN4 5PL
Employer: Keepmoat Homes, Central Services
Job type: Full time, Permanent
Closing date: 31/08/2022



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