Dynamics CRM Systems Manager KMH/CN/1321
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.
Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.
For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.
Job description
Main purpose of the role
We have a fantastic opportunity for a Dynamics CRM Systems Manager to join us, based in our Head Office in Doncaster with agile/hybrid working. The successful candidate will work within the IT department and across various project teams to develop and enhance the Microsoft Dynamics CRM system and processes primarily, (but not only), relating to Sales and Customer Care functions. Responsible for identifying improvement opportunities and establishing requirements; then delivering the design, build and deployment of solutions.
The Dynamics CRM Systems Manager will act as a key interface with IT and business functions ensuring that processes, systems, and associated change projects are aligned to needs and delivered within IT standards and strategy. They will establish and maintain effective relationships with key stakeholders to deliver effective change and champion adoption across the business. They will use industry, recognised practices, and knowledge to deliver “best in class” configuration to standardise and secure Microsoft Dynamics, as well as developing a continuous improvement approach for the business to deliver.
The ideal candidate will have an exceptional understanding of Marketing, Sales and Customer Care processes and experience in a role where they have maintained and developed Microsoft Dynamics systems and processes. They will have experience of developing and delivery of requirements capture, problem analysis, system and process design and acceptance testing.
Experience within the housebuilding sector would be advantageous, as well as Dynamics 365 certifications.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about systems improvement and adopt an enthusiastic, self-motivated, solutions focused approach. They will be collaborative with the ability to influence, persuade, collaborate and explain technical concepts to the business in simple, accessible language. The successful candidate will be creative with experience in the development and delivery of training and support tools. They will be a straightforward communicator, with the ability to simplify and clearly communicate user needs as conversation, documentation and presentations including business process mapping.
Education & qualifications
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]
Why work for us?
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.
- Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
- Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
- Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
- Trust – We encourage you to come up with ideas and get the most out of your job with us.
- Development – we offer genuine development opportunities to progress your career.
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
Reference:
KMH/CN/1321
Hours:
37.5 hours per week, Monday to Friday
Location:
Doncaster, DN4 5PL
Employer:
Keepmoat Homes, Central Services
Job type:
Permanent, Full Time
Closing date:
30/10/2024
