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Very happy with our new home ! All staff were very quick to respond and resolve any issues that we had.","language":"en","createdAt":"2022-01-15T16:10:09Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi,\nThank you very much for your kind review – your feedback is really important to us. We're delighted to hear you have had a positive experience with Keepmoat Homes and our team. We will make sure we pass on your kind words.\nThank you,\nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2022-01-17T12:16:31Z","updatedAt":null},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61dd6c26a16c1e751f658e4c","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61dd6c26a16c1e751f658e4c/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61dd6c26a16c1e751f658e4c","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/6120a689adcfe0001294151f","method":"GET","rel":"consumers"}],"id":"6120a689adcfe0001294151f","displayName":"Mr/Mrs Egwim","displayLocation":null,"numberOfReviews":2},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Excellent customer service and dream home","text":"The whole team of the Keepmoat homes have been amazing through out the process, right from when we came to see the show homes.\nThey let us know what to expect, guided us along the way and gave us suggestions to match our budget. \nEven after we moved in, the site managers Ryan and Tom were always there to answer our questions and help with the transition of owning our new home\nThe sales team (Lisa & Co) we’re also very helpful and helped smoothed over our concerns\nWe also acknowledge the polite contractors that would wave and say hello each morning on their way to the site.\nWe definitely will recommend Keepmoat as a builder of choice for anyone looking to purchase a new build","language":"en","createdAt":"2022-01-11T11:38:14Z","experiencedAt":null,"updatedAt":"2022-01-11T11:40:08Z","companyReply":{"text":"Hi,\nThank you for your review – your feedback is really important to us. 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So much gratitude and love for the members who work many hours to help people find a space to live in. Thank you","language":"en","createdAt":"2022-01-05T11:03:14Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Thank you for taking the time to leave a review about your Keepmoat Homes experience. 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We greatly appreciate the positive feedback and we'l be sure to pass on your kind words to the team. \nMany thanks, \nKeepmoat Home Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2022-01-04T10:37:00Z","updatedAt":null},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61cb2d070430e828ebe0fb8d","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61cb2d070430e828ebe0fb8d/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61cb2d070430e828ebe0fb8d","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/61cb2d05cf99180012cdb7a6","method":"GET","rel":"consumers"}],"id":"61cb2d05cf99180012cdb7a6","displayName":"Mr Mrs beasley","displayLocation":null,"numberOfReviews":1},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Keepmoat have been very good in…","text":"Keepmoat have been very good in catching up with snaggs that need doing well pleased with kerpmoat nice friendly people","language":"en","createdAt":"2021-12-28T15:28:07Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Thanks for your 5 star review! We'll be sure to pass on your kind words to the team. \nMany thanks, \nKeepmoat Homes Online Customer Care Team ","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2022-01-04T10:15:34Z","updatedAt":null},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61cb05c49f60695a25029a28","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61cb05c49f60695a25029a28/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61cb05c49f60695a25029a28","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/61cb05c235e5df001227c8d3","method":"GET","rel":"consumers"},{"href":"https://user-images.trustpilot.com/61cb05c235e5df001227c8d3/73x73.png","method":"GET","rel":"profile-image"}],"id":"61cb05c235e5df001227c8d3","displayName":"James Heslington","displayLocation":null,"numberOfReviews":1},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Keepmoat Homes - Millfields Park - First Home Owner","text":"As a first home owner, I have heard that buying a house can be intimidating and stressful. From the start Keepmoat sales team were very informative and helpful. Maria was my sales rep and was constantly updating and checking in. I even received a moving in hamper and Christmas card - I believe I couldn't have dealt with a better sales rep. Initially Shirley had input and she was also extremely helpful. The start of the sales process does feel pressured to purchase/ put deposit down, however, the plots sold quickly so there is a reason for that. The house was constructed extremely quickly (including a delay of 4 weeks due to COVID impact), however, I had no chain so this did not matter - my rental lease notice was only 4 weeks so this worker out well. Completion/ moving in was extremely easy and the site supervisor (Adam) and Maria were great. I heard a lot of horror stories of new build quality and snagging issues so was a bit apprehensive of potential issues. I had 16 snags, which, were sorted quickly. There was a delay on some of the snags being fixed through the customer care team (~3 weeks), so instead I got in contact with Adam and he sent workers round to fix them the next day. Customer care did arrange for contractors to attend who have picked up larger snags; such as flooring (it is easier to grab site supervisors who can get workers round straight away for smaller snags). Overall, I believe that the quality of the house is very good and has been finished well. Some houses are still being constructed on the site, however, the workers are only there mon-fri ~08:00-17:00. All the workers are friendly and stop to chat/ ask how things are - that goes from brickies to telehandler drivers.\n\nI have been in the house for ~8 weeks and have had multiple visits to ensure everything is okay and so far no further issues have arisen.\n\nOverall very impressed with the house and development at Millfields Park and the people within Keepmoat that I have dealt with have all been great (Maria, Adam, Shirley, Alexis, Nic).","language":"en","createdAt":"2021-12-28T12:40:36Z","experiencedAt":null,"updatedAt":"2021-12-28T12:45:50Z","companyReply":{"text":"Hi James, thank you for taking the time to leave your glowing review. We're thrilled to hear that your experience with Keepmoat Homes was a positive one and that the team were with you every step of the way. We'll make sure to pass on your kind words to everyone you have mentioned in your review, who should be proud of the support they provided to you during your home buying journey. \nAll the best for your new home!\nMany thanks, \nKeepmoat Homes Online Customer Care Team","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2022-01-04T10:10:14Z","updatedAt":null},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61cafe870430e828ebe0c504","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61cafe870430e828ebe0c504/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61cafe870430e828ebe0c504","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/5da308ca7c1d9c71641a756e","method":"GET","rel":"consumers"}],"id":"5da308ca7c1d9c71641a756e","displayName":"Miss G Addison","displayLocation":null,"numberOfReviews":5},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Keepmoat communication was excellent…","text":"Keepmoat communication was excellent throughout. House is built to a high standard and site manager and sales team are always available to help.","language":"en","createdAt":"2021-12-28T12:09:43Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Thank you for leaving your 5 star review! We're so pleased to hear that your happy with your new home and that your Keepmoat Home experience was a pleasant one.\nMany thanks, \nKeepmoat Home Online Customer Care Team ","authorBusinessUserId":"5d4aa7162bacb2001d71f4e6","authorBusinessUserName":"Danielle Kaye","createdAt":"2022-01-04T10:02:11Z","updatedAt":"2022-01-04T10:02:27Z"},"isVerified":true,"source":"AFSv2","numberOfLikes":0,"status":"active","reportData":null,"complianceLabels":[],"countsTowardsTrustScore":true,"countsTowardsLocationTrustScore":null,"invitation":{"businessUnitId":"5a0d7cd00000ff0005b09fd9"},"businessUnitHistory":[],"reviewVerificationLevel":"verified"},{"links":[{"href":"https://api.trustpilot.com/v1/reviews/61caf9889f60695a25028bd4","method":"GET","rel":"reviews"},{"href":"https://api.trustpilot.com/v1/reviews/61caf9889f60695a25028bd4/web-links","method":"GET","rel":"reviews-web-links"},{"href":"https://api.trustpilot.com/v1/resources/images/stars/5","method":"GET","rel":"resources-images-stars"}],"id":"61caf9889f60695a25028bd4","consumer":{"links":[{"href":"https://api.trustpilot.com/v1/consumers/61caf98735e5df001227c18e","method":"GET","rel":"consumers"},{"href":"https://user-images.trustpilot.com/61caf98735e5df001227c18e/73x73.png","method":"GET","rel":"profile-image"}],"id":"61caf98735e5df001227c18e","displayName":"Kimberley Wills","displayLocation":null,"numberOfReviews":1},"businessUnit":{"links":[{"href":"https://api.trustpilot.com/v1/business-units/5a0d7cd00000ff0005b09fd9","method":"GET","rel":"business-units"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/57x43.png","method":"GET","rel":"profile-image-small"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/118x89.png","method":"GET","rel":"profile-image-medium"},{"href":"https://s3-eu-west-1.amazonaws.com/tpd/screenshotlogo-domain/5a0d7cd00000ff0005b09fd9/198x149.png","method":"GET","rel":"profile-image-large"}],"id":"5a0d7cd00000ff0005b09fd9","identifyingName":"www.keepmoat.com","displayName":"Keepmoat Homes"},"location":null,"stars":5,"title":"Helpful, reliable and efficient company.","text":"We began our Keepmoat experience around march 2021. We stumbled upon the build when visiting another local development. From the moment we stepped foot into the Keepmoat office we felt this company really stood out for their customer service. The whole buying process was overwhelming to us at first but keepmoat fully supported us step by step. The house design we wanted was under a lot of demand so we we thrilled when we got the opportunity to reserve the property and the small reservation fee meant we could commit immediately. We never looked back from there, the house was built within the time frame and to the specification we chose. When we got our keys for our new home, we couldn’t have been happier! Our snag list to date is small and any concerns or queries raised have been promptly attended to. We’d like to take this opportunity to personally thank Lisa and Ryan from the Liverpool site as they provided a customer care package that made this experience so fulfilling. They were always there at the end of the phone whenever we called and remain available whenever they’re needed. \n\nThanks Keepmoat for all you’ve done and are doing and we love our new home.","language":"en","createdAt":"2021-12-28T11:48:24Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Kimberley, thank you for taking the time to leave your review and for the five stars! \nWe're thrilled to hear that your experience with Keepmoat Homes was so positive and supportive throughout your home buying journey. 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I recomend them 10000000% !!!","language":"en","createdAt":"2021-12-22T15:08:21Z","experiencedAt":null,"updatedAt":null,"companyReply":{"text":"Hi Adriana. Thank you for taking the time to leave a review about your experience with Keepmoat Homes. 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