During the Work

We aim to ensure that residents receive the best possible customer care 24 hours a day, seven days a week throughout the programme of work.

RLO's visit every property at least once every day to check on work progress, explain the schedule and ensure tenant satisfaction.

Site Management Staff draw up 'Resident Diaries' to record the work completed every day. Weekly schedules describing the planned works are provided for all tenants, who are also encouraged to put any questions and make appointments with RLO's at their convenience.

Resident surgeries are held locally at evenings and weekends to give tenants another chance to raise any issues, questions or concerns.

In partnership with Homeserve, we provide a round the clock service, seven days a week, 365 days a year.